Privacy policy

Last updated: July 11, 2025

At Malundo, we value your privacy. We ensure that your personal data is handled with the utmost care and is well protected. This privacy policy explains what information we collect, why we collect it, and how you remain in control of your own data.

By using our website or services, you agree to this privacy policy.

1. What data do we collect?

We collect personal data when you:

  • Visit our website

  • Place an order

  • Create an account

  • Contact us

  • Participate in promotions, giveaways, or surveys

The information we may collect includes:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information

  • Order and contact history

  • Preferences or feedback you provide

2. Why do we use your data?

We use your data for the following purposes:

  • To process and deliver your orders

  • To provide customer support for your questions or concerns

  • To personalize your shopping experience, for example with recommendations

  • To send marketing communications, if you have given permission

  • To comply with legal obligations, such as tax administration

  • To improve our website and help prevent fraud

3. Who do we share your data with?

We only share your data when necessary, for example with:

  • Delivery partners such as PostNL or DHL

  • Payment service providers for processing payments

  • IT and marketing partners who support our webshop operations

  • Government authorities, when legally required

  • In the event of a business acquisition or merger

  • Other third parties, only with your explicit consent

We ensure these parties protect your data just as carefully as we do.

4. How do we protect your data?

We implement appropriate security measures to protect your data from misuse, loss, or unauthorized access. This includes:

  • Encrypted connections (SSL)

  • Access control and secure password management

  • Secure systems for storage and payment processing

5. How long do we store your data?

We do not keep your data longer than necessary. In many cases, this means as long as you have an account with us, or as long as we are legally required (e.g., 7 years for tax purposes).

6. Your rights

You have the right to:

  • Access the data we hold about you

  • Correct or delete your data

  • Object to how we use your data

  • Withdraw your consent (e.g., for marketing emails)

  • Request data portability (transfer your data)

Would you like to exercise one of these rights? Please contact us at info@malundo-clothing.com. We will respond within 48 hours on business days.

7. Cookies

Our website uses cookies to enhance your experience. For more information about which cookies we use and how you can manage your preferences, please refer to our [cookie policy].

8. Questions or complaints?

Do you have any questions about how we handle your data, or would you like to submit a request?
Please feel free to contact us at:
📧 info@malundo-clothing.com

9. Changes to this privacy policy

We may update this policy as needed, for example due to legal changes or adjustments to our services. The most current version is always available on our website. In case of major changes, we will notify you in time.